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FAQ

Do you have stores available in Israel?

We decided to focus on marketing our products directly to the consumer, to maintain low prices. Feel free to contact us by phone, and we will update you of any changes in this policy.

I ordered a product today. When will I receive it?

The company guarantees that the product will leave the warehouse and be on its way to you on the very same day you place your order. Delivery by registered mail through Israel Post usually takes 1-4 workdays. Rapid delivery usually takes up to 48 hours (available for an added cost), depending on the destination. You can use the Israel Post package tracking service with the package number you receive from us.

Can I collect my order myself?

Yes. After placing your order, you can contact us by phone to coordinate a pickup.

How does Magicast stay dry?

Magicast does get wet, but it dries very quickly, thus preventing the irritation of the skin beneath the cast, common in traditional casting products. Magicast is made from a moisture-wicking net and a second, very widely spaced mesh. Thanks to this combination, the drying process is very short.

Can I really shower while wearing Magicast?

Magicast is the world’s only water-friendly cast. It can be immersed in water with no fear of irritation and unpleasant odors, as it dries quickly.

Where can I buy Magicast products privately?

Magicast products cannot be purchased privately. They are available only at hospitals, specialized clinics and private physicians trained in their correct application. For a list of clinics certified to apply Magicast, click the link at the bottom of every page on this website.

Is the protector reusable?

Yes. DryPro protectors are very durable and can be reused. Each product comes with a 6 month warranty.

Is the protector really completely watertight?

Yes. It is 100% sealed, and no water can get in, as long as you follow the instructions correctly.

What is the pump for?

The pump is for sucking the air from the protector and creating a vacuum. It is used to check the product’s integrity and water-tightness.

What should I do if the protector is too long for me?

Length is inconsequential. The important measurement is the width of the openings. There is no need to stretch the protector. Just adjust it so that the opening/s fit to where you measured the limb.

How do I dry to protector?

Do not use a heat source for drying. Just leave the protector somewhere well-ventilated, after drying it with a towel.

Is there a way to avoid the hairs being pulled from my arm when I put the protector on?

Put a little bit of talcum powder inside the protector and shake well. The talcum powder will help the protector slide onto the arm.

Is the protector reusable?

Yes. DryPro protectors are very durable and can be reused. Each product comes with a 6 month warranty.

How many times a day can I use the protector?

As many as you like.